DELIVERY INFORMATION

As a small business, we believe in being transparent and honest about our delivery costs. We have chosen to charge for delivery rather than hiding it in the price of our products and we make NO profit from delivery and packing.  Due to the nature of our business, we have worked hard for you to find the best and most cost effective delivery service for our various products and select a service based on the weight, size and fragility of each item. Subsequently we use multiple delivery methods including  Royal Mail, Hermes and DPD.  All delivery charges apply per order, and not per item.

Please note, some extra long faux stems will be bent at the wired end in packing.  This is to ensure the best cost of post and packaging to you.  They are not damaged - this is the beauty of artificial… Simply unbend and enjoy!

 

DELIVERY

We aim to dispatch all orders within 7 working days.  Our DIY floral kits and simple orders will be dispatched wherever possible within 2 working days. Please note our bouquets are made up lovingly by hand for you and as such they will take longer to be sent out than a vase for example.  Please allow 12-14 days (including delivery) for these orders - although we will always endeavour to deliver as quickly as possible.

If you order requires faster delivery time, please always ask us as we want to be able to help wherever possible. There may be an additional cost for this service.

Delivery for bespoke orders will be discussed on an individual basis.

Please contact us by email at info@cassandraking.co.uk or by telephone on 07813 320673

 

Mainland UK Standard Shipping (3-5 working days) £6.00

Out of Area surcharges may apply for deliveries to some of the following areas:

Scottish Highlands, Isle of Wight,Isles of Scilly, Scottish Islands, Northern Ireland.  Isle of Man.

FREE DELIVERY TO UK MAINLAND WHEN YOU SPEND £80

Free delivery offers apply to UK mainland only.  The discount will be automatically applied at checkout. If you are in the TW postcode, we may deliver in person.

FREE COLLECTION

You are welcome to collect your order totally free of charge from our shop and studio at:

141 Stanley Road

Teddington

TW11 8UF

Please select this option at checkout.  We love meeting our customers!

 

LOCAL DELIVERY

We are able to deliver within the TW postcode at a cost of £6.00 per order.  During the coronavirus we will make deliveries on a weekly basis.  Please enter local delivery at the checkout.

 

DELIVERY TO REST OF WORLD

We love to deliver worldwide!  For deliveries to Europe or the Rest of the World please get in touch.  Please note that perishable goods including dried flowers cannot be sent to some parts of the world due to custom restrictions.